Privacy Policy

1. About this Privacy Policy

This Privacy Policy explains how Build Setu™ and Build Setu™ may collect, use, store, protect and process personal information, profile data, listing data, inquiry details, device information and other information required to operate the platform.

This policy applies to the website, mobile web application, installed PWA, user accounts, listings, inquiries, push notifications, paid services and other related platform features.

• By using the website or app, the user acknowledges that they have read and understood this Privacy Policy.
• Certain services may require the user to provide personal information.
• If required information is not provided, some services such as login, listings, inquiries, verification, payments or notifications may not be available.
• Users should also read the Terms & Conditions and other applicable policy pages together with this Privacy Policy.
• The Platform may update this policy from time to time for business, legal, security or technical reasons.

2. Information We May Collect

Build Setu™ may collect information required to provide its services, operate user accounts, publish listings, manage inquiries and maintain platform security.

• Subscription information required for Push Notifications may be collected.
• Information related to inquiries, WhatsApp contact and support may be recorded.
• Additional details may be requested where necessary for Payment or Verification.
• System logs may be retained for fraud prevention and security.
• The Platform does not seek unnecessary personal information.

3. How We Use Your Information

Build Setu™ uses information to provide platform services, protect user accounts and improve the user experience.

• To create user accounts and provide login and authentication.
• To publish, update and manage listings.
• To facilitate inquiries and contact between buyers and sellers.
• To provide features such as WhatsApp, Call and Share.
• To activate paid services such as Profile Verification and Featured Listings.
• To verify payments and maintain transaction records.
• To send Push Notifications, service updates and important notices.
• To detect fraud, prevent spam and maintain platform security.
• To diagnose technical issues, improve performance and fix bugs.
• To meet legal obligations and support dispute resolution and audits where necessary.
• We do not sell your personal information without your permission.

4. When Information May Be Shared

Build Setu™ does not sell your personal information. Necessary information may be shared in the circumstances described below.

• Information that you intentionally publish in a public Listing, such as your name, business details, mobile number, address, photos and Listing details, may be visible to website visitors.
• Necessary contact information may be shared between a user making an Inquiry or Contact Request and the Listing Owner so that they can communicate directly.
• Trusted Third-Party Service Providers may be used to provide payments, Push Notifications, hosting and other necessary Platform Services.
• Information may be disclosed when required by a court, government authority or applicable law.
• Necessary information may be used or shared on a limited basis to prevent fraud, spam, security threats or misuse of the Platform.
• The Platform does not sell your personal information to Third Parties for marketing.
• Third-party Services may have their own Privacy Policies, and those providers are responsible for their services.

5. Data Security

Build Setu™ seeks to use appropriate technical and administrative safeguards to protect user information against unauthorized access, misuse, alteration, disclosure or loss.

• We seek to manage login sessions, authentication tokens, remember-me features and similar functions securely.
• Sensitive account information is intended to be protected through access controls and appropriate security checks.
• Where HTTPS is available, data transmission takes place through an encrypted connection.
• Appropriate security methods should be used so that passwords and authentication-related information are not stored in plain text.
• Technical logs and security records may be maintained to detect fraud, suspicious logins, spam, abuse and unauthorized access.
• Users must not share OTPs, passwords, login links, UPI PINs, ATM PINs, CVVs or banking passwords with anyone.
• Users are responsible for maintaining the security of their mobile device, browser, email and account access.
• Users should log out after using a shared or public device.
• No online system is completely risk-free. The Platform therefore does not guarantee absolute security.
• If a security breach is likely to materially affect user rights, appropriate steps and notices may be provided as required by applicable law.
• Users should contact the Platform through an official support channel if they notice suspicious activity, unauthorized account access or another security concern.

6. Data Retention

Personal information may be retained only for as long as reasonably necessary for service operation, security, legal compliance, dispute resolution and legitimate business purposes.

• Information relating to an active account may be retained while the account remains active.
• Listings, inquiries, subscriptions, payment references and support records may be retained according to operational or legal requirements.
• After an account is deleted, the public profile and active listings may be removed or deactivated.
• Certain information may be retained for a limited period for fraud prevention, accounting, legal obligations, complaints, security logs and dispute resolution.
• Deleted data may remain temporarily in backup systems and may be removed according to the regular backup cycle.
• After the applicable retention period, data may be deleted, anonymized or securely disposed of.

7. Your Rights

As a user of the Build Setu™ Platform, you may have certain rights concerning your personal information, subject to applicable law.

• The right to view and correct your Profile and Account Information.
• The right to update Listing or Profile information where appropriate.
• The right to request deletion of your Account.
• The right to ask reasonable questions about information held by the Platform.
• The right to enable or disable Push Notifications.
• The right to opt out of Marketing or Promotional Messages where applicable.
• The right to request correction of inaccurate or incomplete information.
• The right to contact the Platform regarding a privacy complaint or question.
• Some information may not be immediately deleted or changed because of legal requirements, security, fraud prevention or other legal obligations.

8. Children's Privacy

• Build Setu™ is generally not designed as a Platform for children under 18 years of age.
• If a legitimate complaint concerning a child's Personal Data is received, appropriate action may be taken after necessary review.
• A parent or legal guardian may contact the Platform regarding information concerning their child.

9. Account and Data Deletion

A user may request deletion of their account and related personal data through an account deletion option provided by the Platform or through an official support channel.

For more information about the account deletion process, retained data, processing time and user rights, see the Account & Data Deletion Policy.

• Identity verification may be required before a deletion request is processed.
• After an account is deleted, the public profile, active listings and account access may be removed or deactivated.
• Certain information may be retained for a limited period to meet legal obligations, prevent fraud, maintain payment records, resolve disputes, support security and conduct audits.
• Information appearing in search-engine caches, browser caches, shared links or third-party services may not disappear immediately, and immediate removal cannot be guaranteed.
• For detailed information, see the Account & Data Deletion Policy.

10. Cookies and Similar Technologies

• Cookies or local storage may be used for login sessions, remember-me functions, preferences, security and website functionality.
• Browser storage or device identifiers may be used for an installed PWA, push notifications and device identification.
• Privacy-conscious technical data may be processed for analytics or performance measurement.
• Some cookies may be blocked or deleted through browser settings, but doing so may prevent login or certain features from working properly.

11. Push Notifications

• After receiving user permission, the Platform may send listing updates, account alerts, service notices and promotional notifications.
• Users may disable notification permission through their browser or device settings.
• A push subscription token may be collected and processed to deliver notification services.
• Disabling notifications does not delete the user's account or listings.

12. Changes to this Privacy Policy

• This Privacy Policy may be updated when legal, technical, security or business requirements change.
• An updated policy will apply after it is published on this page.
• Where reasonably possible, notice may be provided for material changes.
• Continued use of the Platform after a policy update may indicate acceptance of the updated policy.